Have any questions? Click on our frequently asked questions below and come better prepared for your mountain getaway!

What's the address of your office in the resort?

Our office can be found at 475 Norton Creek Rd., Gatlinburg, N 37738.

How do I make a reservation for an overnight stay in a cabin?

You can view our cabins here. Insert your ideal dates, guest count, etc. to view their availability.

Do you require a desposit?

A deposit is required to secure your reservation. The deposit amount varies depending on the cabin selected.

How far in advance can I book a reservation?

We allow bookings up to 1 year in advance.

What are the cancellation policies?

You can view our cancellation policy here.

What's included in Trip Insurance?

Click to view complete Plan Details.

The plan cost includes the travel insurance premium and assistance services fee. Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see Important Disclosures.

Are pets allowed?

To determine if your chosen cabin allows pets, please review the cabin’s specific details. A pet fee will be applied for any approved pets. You will receive a complete outline of our pet policies after booking. Please note that we do adhere to ESA rules and regulations.

What activities are available at the resort or nearby?

At Norton Creek Resort, you can enjoy a variety of activities both on-site and in the surrounding area. Nearby, you’ll find hiking trails, the Great Smoky Mountains National Park, and downtown Gatlinburg, which is filled with attractions, restaurants, and more. We’re also happy to provide recommendations for local restaurants, shops, and attractions.

Is there cell phone service at the resort?

Cell phone reception can be spotty as we are in the Smoky Mountains, but there should be service depending on the carrier. We advise that you turn on Wi-Fi calling on your phone.

Is there parking available? Is it free?

We offer complimentary on-site parking for all registered guests. Parking spaces are subject to availability and may be limited depending on the specific accommodation. We encourage guests to carpool whenever feasible to maximize parking capacity.

How can I modify my confirmed reservation, and are there any fees?

Reservation modifications are subject to availability and our cancellation policy. All modification requests must be emailed by replying to your confirmation email. If you can’t find it, call us! Date changes may affect the rate due to dynamic pricing. In addition, your Rental Agreement and Check-In Form must be completed before any changes can be made.

What kind of wildlife can be spotted?

Black bears, wild turkeys, and snakes are very common in our area! We do provide safety instructions for each guest once booked and ask that you review those before your stay.

Is there a nearby lake or river we can visit?

We are located near Norton Creek and Douglas Lake!

What provisions are included with the accommodation upon arrival?

We provide the basics for our guests, including coffee, water, snacks, and more.

What is your policy on quiet hours?

Quiet hours are 7 am EST – 10 pm EST. Please be respectful of your neighbors!

What is your policy on smoking?

We kindly ask that you do not smoke on-site.

Are there fire pits or grills available for guest use?

Yes! Some listings come with firepits, grills, barbecues and more; see each listing for details.

Is there a washer/dryer we can use?

Please check your listing! If it have a washer/dryer on-site, it will say so in the description.

Can I use the fireplace?

Please see your listing to view if the fireplace is usable.

Do you have wheelchair accessible cabins?

Please see your cabin’s description, If it is ADA accessible, it will state that in the description.

What is your policy regarding visitors?

While visitors are welcome during your stay, we kindly request that you refrain from hosting parties or large gatherings at our accommodations. Overnight guests are limited to those listed on the reservation.

Is there Wi-Fi available?

Yes, we have free Wi-Fi for all guests.

Is there an age restriction on renting a cabin?

Yes, you must be 24+ to rent a cabin.

Experience the Smokies

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